Refund Policy

Last updated: March 10, 2026

Overview

We want you to be satisfied with your subscription to Nonduality. This Refund Policy explains the circumstances under which refunds may be issued and the process for requesting a refund.

All payments are processed by our authorized third-party payment processor, who acts as the Merchant of Record. Refund requests are subject to their policies and our approval.

Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Within 14 Days of Purchase: If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of your initial subscription purchase.
• Technical Issues: If you experience significant technical issues that prevent you from using the Service, and we are unable to resolve them within a reasonable timeframe.
• Billing Errors: If you were charged incorrectly or multiple times for the same subscription period.
• Unauthorized Charges: If charges were made to your account without your authorization.

Refund Limitations

The following situations are not eligible for refunds:

• Requests made more than 14 days after the initial purchase (except for technical issues or billing errors)
• Subscriptions that have already been cancelled and expired
• Partial refunds for unused portions of a subscription period
• Refunds for auto-renewed subscriptions if you did not cancel before the renewal date
• Change of mind after the 14-day period

Important: To avoid being charged for the next billing period, you must cancel your subscription before your renewal date. Cancellation takes effect at the end of the current billing period.

How to Request a Refund

Automatic Self-Service Refund (Recommended)

For eligible refund requests within the 14-day window, you can process your refund instantly through your account:

1. Log in to your account
2. Go to Account Settings
3. Navigate to the Subscription or Billing section
4. Click the "Request Refund" button
5. Confirm your refund request
6. Your refund will be processed automatically if you're within the 14-day eligibility period

The automatic refund system checks your purchase date and instantly processes eligible refunds without requiring manual review. You'll receive immediate confirmation and your refund will be processed according to the timelines listed below.

Email-Based Refund Request (Alternative Method)

If you prefer to request a refund via email, or if your situation doesn't qualify for automatic processing (technical issues, billing errors, etc.), please follow these steps:

1. Contact us at revealingtheineffable@gmail.com
2. Include the following information in your email:
   • Your account email address
   • Your order number or transaction ID (if available)
   • The date of purchase
   • The reason for your refund request
3. We will review your request within 2-3 business days
4. You will receive an email notification regarding the decision

Please ensure that your refund request is submitted from the email address associated with your account.

Refund Processing

If your refund request is approved:

• The refund will be processed by our payment processor (Merchant of Record)
• The refund will be credited to the original payment method used for the purchase
• Processing time varies by payment method:
  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Other payment methods: 5-14 business days
• You will receive a confirmation email once the refund has been processed

Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

• Cancellation: Stops future billing but does not provide a refund for the current period. You retain access to the Service until the end of your current billing period.
• Refund: Returns money for a previous charge and may result in immediate loss of access to the Service, depending on the circumstances.

You can cancel your subscription at any time through your account settings without contacting support.

Account Access After Refund

If your refund is approved and processed:

• Your premium subscription will be immediately cancelled
• You will lose access to premium features
• Your account will remain active, but will be downgraded to the free tier (if applicable)
• You may re-subscribe at any time if you wish to use the Service again

Promotional Offers and Discounts

For subscriptions purchased with promotional codes or discounts:

• Refunds will be issued for the amount actually paid, not the original price
• Promotional codes cannot be reused after a refund
• Special promotional terms may have different refund conditions (these will be clearly stated at the time of purchase)

Dispute Resolution

If you are not satisfied with our refund decision:

• You may contact us again at revealingtheineffable@gmail.com to discuss your concerns
• We will review your case again and provide a final decision
• If you believe there has been a billing error, you may also contact your payment provider directly

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

Material changes to this policy will be communicated via email to active subscribers.

Contact Information

For refund requests or questions about this policy, please contact us at:

Email: revealingtheineffable@gmail.com